Customer Support Agent with Swedish
DKR
Heltid
Tills vidare
18+
David Kennedy Recruitment is working with a fast-growing tech company providing innovative tools and services to global online marketplaces. They are seeking to onboard an Swedish speaking Customer Support Agent for their Malta office.
Position: Customer Support Agent
Location: Malta (Hybrid)
Employment type: Full-time
Remuneration: Base salary.
About the role.
We're looking for a dynamic and experienced Customer Support Agent (Swedish). You will become part of a fast-growing tech organisation supporting global online marketplaces, where customer support and moderation play a central role in platform integrity and user experience. Career growth is a genuine priority, with many leaders progressing internally from this team.
DUTIES AND RESPONSIBILITIES:
Manage customer enquiries via email, delivering professional, empathetic, and solution-focused support
Follow internal communication standards, workflows, and operational procedures
Review cases carefully and make decisions aligned with platform policies and moderation guidelines
Support a safe and positive user experience by maintaining quality and accuracy in every interaction.
REQUIREMENTS:
Native / fluent in Swedish both verbal and written. Fluent in English (minimum B2 level)
Strong attention to detail and ability to work independently
Comfortable making decisions in a fast-paced, evolving environment
Empathetic mindset with an interest in online safety and digital communities
Interest in technology, digital platforms, or the sharing economy is advantageous
Previous experience in customer support, moderation, or online services is beneficial.
BENEFITS:
Biannual team performance bonus and structured career development opportunities
Hybrid working model combining home and modern office environment in Malta
Complimentary office transport from selected locations
Private health insurance after probation and annual eye test with vision vouchers
Employee discounts on gyms, taxis, and selected retail outlets
Free English language classes and ongoing professional development
Office refreshments, wellbeing initiatives, and an inclusive international workplace culture.
Position: Customer Support Agent
Location: Malta (Hybrid)
Employment type: Full-time
Remuneration: Base salary.
About the role.
We're looking for a dynamic and experienced Customer Support Agent (Swedish). You will become part of a fast-growing tech organisation supporting global online marketplaces, where customer support and moderation play a central role in platform integrity and user experience. Career growth is a genuine priority, with many leaders progressing internally from this team.
DUTIES AND RESPONSIBILITIES:
Manage customer enquiries via email, delivering professional, empathetic, and solution-focused support
Follow internal communication standards, workflows, and operational procedures
Review cases carefully and make decisions aligned with platform policies and moderation guidelines
Support a safe and positive user experience by maintaining quality and accuracy in every interaction.
REQUIREMENTS:
Native / fluent in Swedish both verbal and written. Fluent in English (minimum B2 level)
Strong attention to detail and ability to work independently
Comfortable making decisions in a fast-paced, evolving environment
Empathetic mindset with an interest in online safety and digital communities
Interest in technology, digital platforms, or the sharing economy is advantageous
Previous experience in customer support, moderation, or online services is beneficial.
BENEFITS:
Biannual team performance bonus and structured career development opportunities
Hybrid working model combining home and modern office environment in Malta
Complimentary office transport from selected locations
Private health insurance after probation and annual eye test with vision vouchers
Employee discounts on gyms, taxis, and selected retail outlets
Free English language classes and ongoing professional development
Office refreshments, wellbeing initiatives, and an inclusive international workplace culture.
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